STUDIO POLICIES

• Shoes and outerwear should be left on the racks in the stairwell area or bench. ToeSox with grips are required for all Pilates classes. BeyondBarre classes where ToeSox (without grips) or Ballet Shoes must be worn. ToeSox are available for purchase from the studio.


• Upon entering the studio please turn off all cell phones and be mindful of noise levels when class is in session. While we are all here to work out physically, many clients have expressed a desire to relax and refresh mentally during class as well. With that goal in mind, we suggest that conversations during class be kept at a level where they do not distract from the ongoing instruction being offered by our teachers.


• We reserve the right to cancel any class when there are fewer than two people registered for the class. If this should happen, clients will be given reasonable advance notice and no charges will be assessed. Instructors may be substituted for classes without notice.


• One of the best ways to stay in touch with studio news is through our website www.potomacpilates.net which is updated on a regular basis. The site is an excellent way to learn more about class types, descriptions and a way to view the most current class schedule and teacher assignments. You will find teacher bios, and frequently asked questions on the site as well. Please be sure to consult the online scheduler for the most up-to-date information regarding class cancellations and instructor changes.


• While we make every attempt to adhere to the teachers as posted, we reserve the right to make last minute substitutions when necessitated in cases of instructor illness or other emergencies.


• All clients must begin with Level 1 classes. Moving from Level 1 classes to more advanced classes requires instructor approval.

WINTER WEATHER POLICIY

Please do not assume that the studio is closed in cases of schools being closed! We have found in past winter seasons that many of our clients want and expect to come in and take classes when schools are closed for a few inches of snow. However, we do not want our clients or instructors to put themselves in danger thus the following policy is in effect:

• If any classes are being cancelled, a message advising which class times are affected will be posted on the studio voicemail early in the morning. This may be accessed by calling 301-983-3745.


• A winter advisory notice will be posted on the top of the Potomac Pilates Online Store & Scheduler. Log into your account or view the schedule to see details on how the weather is affecting classes for the day.

If you are unable to attend your class because of winter weather conditions, the 8 hour cancellation window for those classes will be relaxed, but you must cancel ONE HOUR prior to the scheduled time to avoid a late cancel. It will be the client's responsibility to cancel their appointment with us before the one hour on days when schools are closed and/or weather is questionable, but the studio is open.

DROP IN POLICY

Single classes can be purchased for $40 per class*.

While we welcome drop-ins, keep in mind that classes may be full and classes with less than two people are subject to cancellation.

If you plan on dropping in it is best to let us know so we can verify that there is space in the class. If you need further clarification please call 301-983-3745 or email us.

* For full pricing information please click here.

CANCELLATION POLICY

We adhere to an 8 hour cancellation policy. To avoid being charged for a late cancel please be sure to cancel by telephone, in person, by email, or on the website at lease 8 hours before your scheduled class. Failure to notify us of a cancelation will result in the loss of class credit as well as a no show charge.

We will hold your class reservation for ten minutes once the class as begun, after which we will give your spot to any unreserved client standing by. If you know you will be more than ten minutes late and would like us to hold your spot, simply call and tell us you are on your way and we will be happy to hold your reservation until you arrive.

NO SHOW POLICY

A "No Show" charge will be incurred by clients that miss a class that they are scheduled for and fail to notify Potomac Pilates of their cancellation. No show charges are $15 in addition to the loss of the class credit.

WAIT LIST POLICY

We maintain wait lists on our most popular classes, so if you are interested in a particular class that appears full you may request to be on the waitlist. Waitlist reservations may be made like regular class reservations through the website, email, phone or stopping in.

You will be emailed immediately by the online scheduler if you clear the waitlist and make it into the class. Please log into your online account and type 'CONFIRMED' in the notes section of the class. If you do not wish to take the class, please cancel the class under the 'My Schedule' section of the online scheduler.